Some claim specific hot questions

Sybil appeals: Please do not open a ticket. Instead wait until after January 27th when appeals open. There will be an announcement in Discord and you can see an appeals section on your dashboard, so wait until then.

JUP mobile bonus: You can claim on any device and it will not affect your future carrots. We will explain the specifics around the Jupiter Mobile carrots after Catstanbul. We know we said claiming on Jupiter Mobile would give a bonus earlier, but plans have changed!

I used to see 25 JUP on my allocation but I don’t see it anymore: Smol issue. You were mistakenly shown that you were eligible for an allocation when you actually didn't qualify. But good news! We're going to give you exactly what you were shown. Give us about a week - it'll show up automatically in your dashboard, no need to open a ticket.

Lost email: Please wait until after January 27th to submit a ticket on discord.

Email login issues: First, check if you typed your email correctly. If it is correct, then wait a bit to resend. The pin will be valid 2 hours from time of request. Make sure to check your spam folder as well before reaching out.

Compromised wallet: You can sign to forgo your allocation on your dashboard so that the hacker cannot get it. Due to the scale and custom work required, we are unable to help you to reallocate this year unlike last year.